18+ years of professional experience and 15+ years diversified leadership, planning, communication, organization and people motivation skill. IT Management, Software Development Management, Program Management, Development Manager, Portfolio Manager, ERP, B2B, SaaS, BI, WCM and custom applications development and Business consulting - MBA, PMP, CSM.

 

Key Skills: Information Technology, Engineering, Professional Services, Computer Software, Banking - Financial Services, Biotechnology, Hi-tech, Technical Project Management, Management Experience, Applications Development.

Accomplished Client Delivery leader for HP Enterprise Applications providing operational leadership for the application services area. Been responsible for managing the ERP, associated software and databases, and other applications. Worked with the CIO/CTO in planning strategic directions and key projects. Deep experience and certified in Project Management (PMP) and Program Management.  Big five/ IT strategy and management consulting experience, Experience with eCommerce/B2B and WCM solutions delivery.  Management experience with SaaS/IaasP/PaasS applications and Portfolio/ Program Management:

·               IT industry experience in managing delivery of large-scale projects in the range of ($15 - $800 million).

·               15+ years of industry experience, 15+ years managing managers, 15+ years managing a distributed organization

·               Experience managing engineering and operations

·               Experience building scalable, distributed infrastructure software solutions, SaaS based Web/mobile applications

·               Proven experience in overseeing the direction, development, and implementation of software solutions.

·               Experience building web applications

·               Strong knowledge of system and software quality assurance best practices and methodologies.

·               Successfully delivered Web /Mobile, ERP and eCommerce development projects with distributed teams involving 400- 600 both onsite and offshore.

·               Responsible for implementing digital strategy transformation projects, applications design, development and delivery, customer expectation management, from end to end for several medium- large-scale web/SaaS/IaaS and Cloud hosted applications.

·               In-depth expertise with full range of Ecommerce/WCM technologies and projects involving digital strategy, solution selling, requirements gathering, Interactive design to full scale ecommerce platform implementations.

·               Strong financials management, P&L management and budget optimization experience

·               Big Five Management consulting trained and certified, PMP and PG.M.P certified

·               People Manager - Managed technical application development teams of 60-200 on-site and offshore on large scale Managed services, Managed Engineering departments,

·               Worked with enterprise clients using latest SAP Hybris and Oracle ATG Commerce, Magneto Commerce, Content Management Systems (CMS) like Adobe Experience Manager (AEM) and Oracle FatWire and other latest

·               Web design technologies/frameworks - HTML5, PHP, Drupal, BOOTSTRAP, Ruby, Wordpress, Big Data, Foundation.

·               Managed projects end to end using mobile technologies involving responsive design, iPhone and Android app development, phone gap for several State & Local, Hi-tech, medical, retail and automobile applications.

 

 

Sr. Manager, Enterprise Web Applications, CoSD Account

HP ENTERPRISE SERVICES (ES)December 2013 to Present

San Diego/Irvine, CA

·               Deputy Client Applications leader responsible for all aspects of client applications, infrastructure, and manage and mentor the engineering teams.

·               Experienced Delivery leader, managing large applications/ engineering (dev/test/pm teams) in a fast pace environment - Mainframe, Oracle, PeopleSoft, Billing application, Infrastructure hosting and Mobile web application design and dev for the County of San Diego Account (TCV $800 Million)

·               Worked directly with business stakeholders and IT management to define and plan the team’s project portfolio. Owned and managed the IT budget for the Web/mobility Applications Group.

·               Partnered with the Mobility/Online analytics business unit to maximize lead generation opportunities on HP Software’s marketing web properties.

·               Managing teams of Web developers and designers with hands-on experience designing and developing web sites with Adobe AEM and MS SharePoint and EMC other content management platforms

·               Partnered with the Technical Support business unit to maximize call and case deflection opportunities and provide optimal user experience on the HP Software Support Portal

·               Managed vendor and service provider relationships and contracts as they pertain to the Web Applications Group

·               Managed all aspects of the development lifecycle: requirements, development, quality control, deployment and maintenance; monitor and adjust the team’s agile process as needed. Delegated to development managers and project managers as needed and ensured projects are completed on schedule and within budget

·               Provided Oversight the technical direction of the team’s application portfolio. Keep up-to-date with current and upcoming technologies and standards and leverage accordingly to meet business and IT objectives.

·               Kept up-to-date with current and upcoming technologies and standards and leverage accordingly to meet business and IT objectives.

·               Managed application/software engineering to deliver technology solutions in support of business strategy and growth for County of San Diego

·               Managed a broad portfolio of diverse technology projects to provide web and integration solutions

·               Managed a team of 650 (developers, build engineers, systems analysts, dba’s, managers and project managers) both onshore and offshore

·               Responsible for mentoring, directing, and overseeing the work of team members

·               Transformed the team’s processes as it moves to a product-oriented, Agile development team

·               Strategic thinker that feels comfortable moving from high-level strategies to low-level code design concerns

·               Administrative responsibilities include budgeting, maintaining resource allocations, providing performance feedback, merit/bonus reviews, and development plans.

·               Served as one of the key leaders in communicating technology strategies, directions, goals, and progress to management, clients, and strategic partners.

·               Interfaced with all Information Technology departments to ensure that all high impact changes and problems are dealt with in a satisfactory and timely manner.

·               Share responsibility for managing design, development, and maintenance of all architectural components and standards in support of overall enterprise architectural directions. Managed multiple simultaneous system development projects of various sizes and complexities.

·               Understand business requirements and sizing development efforts.

·               Worked closely with the Development, Infrastructure, Quality Assurance, Incident/Problem Management and Release Management teams along with other members of the Build and Configuration Management teams to ensure successful application updates

·               As a Delivery lead, also responsible for digital strategy transformation for the Count of San Diego, leveraging Adobe's AEM platform to help enhance the county of San Diego website and department websites.

·               Architected and introduced a hybrid approach to HTML5 development to support multiple mobile device platforms for both online and offline operation for the County of San Diego.

·               Managed executive business stakeholders towards the delivery of web based/mobile platform design, Cross Platform Content Management Systems, design and development for the County of San Diego website - SanDiego.gov, Livewell.sd, PUMA.com, and SD.EDD.gov etc.

 

Sr. Manager, Engineering Services

EXPERIAN Dec 2012 to Dec 2013

Costa Mesa, CA

·               Led, built and operated a high performance technology design and implementation organization via hiring, mentoring, and growing a best-of-class delivery team.

·               Co-own (with Product Management, Business owners, and stakeholders) the product strategy and roadmap in a cross functional partnership with Product Management, Product Marketing, Business Owners, and other stakeholders.

·               Led the high-quality execution of infrastructure and software products against project plans and delivery commitments.

·               Hands-on leadership of system teams, platform engineers along with supporting operations functions within an agile delivery environment.

·               Worked closely with engineers and product managers to architect and develop the best technical designs for reliability and scalability.

·               Collaborated with partners and suppliers, providing strategic direction and optimizing delivery of services and/or products

·               Technically dive deep; balance technology needs with business and customers' needs and demands.

·               Developed operational support processes to ensure tracking service level agreements, assessing security risks, ensure compliance with corporate standards, and ensure capacity/monitoring management of key platforms are being performed

·               Managed budget forecasts, P&L and capital/opex expenditures

·               Planned, prepared, managed, and facilitated discovery process - Identifying digital capability gaps and recommending the future state organization, processes and platforms to address them while delivering value

·               Designed and educated Experian on eCommerce (B2C, B2B and DTC) digital interactions to maximize top line growth

·               Served as point person and led a team in the development of a range of ATG applications – responsible for delivering functionality on time, with solid quality.

·               Experienced managing multiple scrum teams, development staff of 45-60 personnel and department P&L of $30Million.

·               Worked closely with key stakeholders, which include, but are not limited to, Product Managers, Customers, Partners, Solution Architects, Development Managers and teams, QA and field services.

 

Manager, AIS Practise (Web, eCommerce, Websphere, Supply Chain and Custom apps Dev.)

IBM GLOBAL SERVICES (GBS)April 2005 to Dec 2012

Costa Mesa, CA

IBM Global Services, a division of IBM, is the world's largest business and technology services provider. It employs over 190,000 people across more than 160 countries.

·               Global Services Delivery Leader playing a vital role in creating long-term, healthy customer relationships, acting as the bridge between the customer and IBM delivery teams. 

·               Managed delivery of software solutions that is manageable, reliable and focused on long-term benefits delivering multi-million in annual revenues for clients and IBM.

·               Managed communication of progress/status within core team and external stakeholders (customers, partners, etc.); escalate issues as necessary.

·               Worked closely with Product, Engineering and cross-functional teams to resolve issues that arise during design and implementation, and in post-production. Help triage and prioritize asks from our partners.

·               Assisted program management initiatives across the team. Participated in projects that help scale the group, implement best practices and improve methodology.

·               Contribute to and led design, architecture, process and development discussions

·               Distil and communicated technical concepts to the team and other stakeholders

·               Worked to produce high quality solutions and support production customers

·               Experienced in project management methodologies, emerging technologies and technical solutions pertaining to client needs

·               Acted as the bridge between the customers and IBM teams, provided customer a single point of contact for the execution of services.

·               Drove business development discussions with client to create call to action; identified and pursued new business opportunities based on situation presented by the client led revenue growth of $15-$20M and responsible for P&L of project $45M - $110M

·               Worked with Solution Practice leads to structure/finalize project and proposal (approach, staffing, QA, fees, Legal etc.)

·               Managed project staffing independently, together with Engagement Managers if present on any given account

·               Managed customer invoicing, budgeting, profitability analysis processes as well as contact and opportunity management

·               Maintains utilization target of 15% across portfolio of active accounts and projects

·               Provided Key leadership and mentorship to Engagement Managers and Account Managers and associated team members

·               Expert proficiency in middle tier technologies: Web API - Rest Services, Web Services (SOAP), WCF, RIA Services

·               Proficient in MS integration technologies such as Webmethods, Tibco, Websphere, BizTalk, Hybris, Oracle Fusion ESB, Salesforce CRM and Adobe CQ.

·               Significant Enterprise-level Software Development Management experience using IBM's Business Process Manager (BPM), IBM Integration Bus (IIB), Web server (WAS), Websphere Express, Websphere Partner Gateway, Websphere Commerce, WebSphere Portal application delivery framework and Java programming languages.

·               Certified in IBM(r) WebSphere(r) Commerce Enterprise v6.0/7.0 omni-channel e-commerce platform that enables business-to-consumer (B2C) and business-to-business (B2B) sales to customers across channels-web, mobile, social, store or phone

·               Experienced with integrating with other WebSphere SOA and BPM-related business integration products such as WebSphere Transformation Extender (WTX), WebSphere Data Interchange (WDI), WebSphere Process Server (WPS), WebSphere Enterprise Service Bus (WESB), Message Broker (WMB), WebSphere Business Monitor, and IBM Tivoli Monitor (ITM).

·               Proficient in WCM technologies and Document management processes, i.e. Adobe, FileNet, EMC/ Documentum

 

Manager, Enterprise Applications

VIACORE INC. (acquired by IBM GTS) July 2000 to March 2005

Irvine, CA

·               Enterprise Software Svs Startup Company (created by CISCO/HP/Dell/Softbank/FedEX) firm focused on enterprise application integration, business process integration and B2B partner integration, software development / e-commerce with online b2b, procurement, logistics and supply chain as the focus with distributed teams across geographies (US, Europe and China).

·               Developed the new standards of the Web such as HTTP and (Rosettanet RNIF, cXML, ebXML) to allow software applications to communicate with one another in real time via "web services".

·               Managed and led Java-based, multiplatform enterprise integration server applications

·               Provided centralized and consolidated B2B trading partner and transaction management to enable and manage process and data integration with trading partners key clients like Cisco, HP, Intel, Foxconn, Solectron etc.

·               Extensive experience with the following Protocols/Standards: HTTP/HTTPS, FTP/FTPS (FTPS from 6.5 onwards), webServices/SOAP & REST, JMS, XML, JSON, LDAP, SMTP

·               Reporting into Chief Operating Officer (COO), and working closely with all other C-Level executives, managed and coordinated multiple Projects for high traffic ecommerce online retail site (Cisco.com, staples.com, HP.com) with average revenue in the order of $50-60 million.

·               Managed Product Roadmap to Delivery a technology initiative based ecommerce platform using Webmethods, Tibco, Websphere commerce, SAP Netweaver, Commerce Service Center, Business Control Center using Agile/Scrum process.

·               Managed paid and organic search, reports, marketing campaigns for traffic using SEO, SEM, analytics tracking using omniture, Test and Target.

·               Manages day to day on-shore and off-shore project teams during the project lifecycle, Identified, managed, and tracked key dependencies, issues, and risks

·               Managed Program strategy, roadmap, resources, budgets, risks, resources and delivery applying Industry best practices for Agile/PMI methods and tools using Portfolio, Dashboard Application, MS SharePoint, Jira, HP Quality Center, and EMC document management.

·               Led and assisted in the acquisition of Viacore's B2B product with IBM and rebranded it as Websphere Commerce, Websphere Data Interchange and Websphere express.

 

Manager, Enterprise Risk Services

DELOITTE CONSULTING LLP January 1999 to July 2000

Irvine, CA

With 91,000 employees in 80 countries worldwide, for more than 48 years, Deloitte has been a leading global consulting, systems integration and outsourcing company. Clients: Nissan, Southern California Edison (SCE), Toyota FS etc.

·               Managed ERP (SAP, jdEdwards, PSFT) system software, data management, and reporting systems through a team of knowledgeable direct reports.

·               Developed, led and directed ERP and enterprise applications operations and strategic planning, including business requirements, project planning, support, as well as organizing and negotiating the allocation of resources.

·               Provided the applications users with the training and support to enable them to use these ERP tools for maximum business effect.

·               Provided development and support assistance to ensure enterprise and packaged applications are functional, effective

·               Implemented and deployed SAP APO/ SAP SCM solutions covering demand planning, supply planning, production planning and production scheduling, transportation planning, available-to-promise processes and also service part planning processes.

·               Designed, implemented and deployed SAP CRM (customer relationship management) solutions for sales, marketing, service management, mobility and customer interaction.

·               Kept current with trends and issues in the IT industry, SOA, EAI, BPM, CRM, automotive/ hi-tech industry including current technologies.  Advised, counseled, and educated, executive team/divisional leaders on their competitive or financial impacts - Monthly/quarterly.

·               Supervised recruitment, development, retention, and organization of the Applications staff in accordance with budgetary objectives and personnel policies.

·               Defined and communicate project milestones, service level agreements, and resource allocation to VP IT, department business leaders, support staff, and end users.

·               Reviewed performance of supported applications to determine operating costs, productivity levels, and upgrade requirements.

·               Coached and trained leadership, project managers analysts and developers to adapt to Scrum/agile methodology.

 

 

Management Consultant II

ANDERSEN CONSULTING August 1995 to January 1999

Kansas City, MO

With over 250,000 + employees, Andersen Consulting was No.1 provider of Audit, Tax, integrated business, technology and process solutions on a global delivery platform.

·               Built and maintained enduring relationships with clients as their trusted adviser, bringing the best of Andersen's - offerings, people and assets - to create client value while expanding our footprint.

·               Designed, architected, sold and delivered innovative solutions for multiple clients by providing industry solutions and services, product services and offering development and engineering services.

·               Worked with client account leadership teams, as well as technology, industry and business service and growth platform professionals.

·               Helped clients solve their business challenges through process excellence and change enablement, operational value realization and strategy.

·               Leveraged deep technical expertise to design and provide business and systems integration, portfolio and delivery management, solution architecture, software engineering, and technology.

·               As ERP Team lead and functional lead implemented and deployed SAP/Oracle solutions to achieve defined business goals.

·               Key skills in SAP/Oracle applications process design and configuration; SAP/Oracle application design, development, integration, testing and deployment; and SAP/Oracle application technical architecture.

·               Design, implemented and deployed SAP financial solutions for finance, accounting, cost controls, executive controls, treasury, investment management and real estate management.

·               Gathered & interpret user/system requirements into design specifications related to Business Rules, Business Process Management, Java, OPA, BPM, and related IT languages/tools.

 

EDUCATION

___________________________________________________________________________________________________

* Masters in Business Administration (MBA) & MIS - London Business School, London, UK - June 1995

* Bachelors of Science (B.Sc.) in Business Administration - University of London, London UK - June 1993

* ITIL and Project Management (P.M.P) certifications - Aug 2004

 

KEY SKILLS

____________________________________________________________________________________________________

Information Technology, Engineering, Professional Services, PMP, Agile, Scrum, SaaS, On demand, Big 5, Computer Software, Banking - Financial Services, State & Local, Biotechnology, Hi-Tech, A&D, Consumer Products, Technical Project Management, Management Experience, Enterprise Applications Development, SOA, Infrastructure Hosting, Outsourcing/offshore development.

 

AVAILABILITY

___________________________________________________________________________________________________

* Available in JULY 2015.